W. Edwards Deming Zitate auf Englisch

Zitat des Tages von W. Edwards Deming:

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

Learning is not compulsory... neither is survival.

W. Edwards Deming

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

W. Edwards Deming

If you can't describe what you are doing as a process, you don't know what you're doing.

W. Edwards Deming

Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.

W. Edwards Deming

Rational behavior requires theory. Reactive behavior requires only reflex action.

W. Edwards Deming

People don't like to make mistakes.

W. Edwards Deming

It is not enough to do your best; you must know what to do, and then do your best.

W. Edwards Deming

Innovation comes from the producer - not from the customer.

W. Edwards Deming

All anyone asks for is a chance to work with pride.

W. Edwards Deming

We are here to make another world.

W. Edwards Deming

Lack of knowledge... that is the problem.

W. Edwards Deming

If you do not know how to ask the right question, you discover nothing.

W. Edwards Deming

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

W. Edwards Deming

Any manager can do well in an expanding market.

W. Edwards Deming

Hold everybody accountable? Ridiculous!

W. Edwards Deming

You should not ask questions without knowledge.

W. Edwards Deming

The result of long-term relationships is better and better quality, and lower and lower costs.

W. Edwards Deming

Quality is everyone's responsibility.

W. Edwards Deming

A bad system will beat a good person every time.

W. Edwards Deming

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

W. Edwards Deming

The emphasis should be on why we do a job.

W. Edwards Deming

What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

W. Edwards Deming

You can not define being exactly on time.

W. Edwards Deming

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

W. Edwards Deming

'Quality' means what will sell and do a customer some good - at least try to.

W. Edwards Deming

The prevailing system of management has crushed fun out of the workplace.

W. Edwards Deming

American management thinks that they can just copy from Japan. But they don't know what to copy.

W. Edwards Deming

Whenever there is fear, you will get wrong figures.

W. Edwards Deming

People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.

W. Edwards Deming

Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.

W. Edwards Deming

I am forever learning and changing.

W. Edwards Deming

It is not necessary to change. Survival is not mandatory.

W. Edwards Deming

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

W. Edwards Deming